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Bark Busters Client Reviews

We place a very high value on customer feedback to ensure we stay in tune with our clients needs and expectations and continue to deliver excellent results and customer service. Every customer is given a feedback form which may be returned freepost to our Head Office. The feedback is logged, and where client permission has been given, the testimonials from those feedback forms are published below.

"Here is a photo of Toby and Jack after a muddy run in the park. They are great friends and we all continue to benefit from the great help from Graham and Jo."
T.C., London 14th February 2018

"Very nice relaxed lesson and a good introduction. Lots to get on with and put our minds at ease. Looking forward to the next lesson!"
J.C., london, London 5th February 2018

"We got a new puppy and had no confidence after having major behavioural problems with our previous dog. Our family and friends made us think it was our fault so we didn't want to make the same mistakes again. It is good to have someone observe you and tell you what you are doing right and wrong in a non judgemental way. We can have the advice of a professional rather than get confused by lots of different conflicting opinions. I think Jo is worth every penny as she has instilled confidence in us and we have a really lovely well behaved puppy now."
N.A., Ongar, Essex 25th January 2018
Trainer's Comments:
These owners had a dog previously that was dog and people aggressive. They stayed in touch with the breeder so knew that rest of the litter had been put to sleep for both health and behavioural issues plus their own dog died young from health issues as well. They loved their dog and kept him despite lots of criticism and did their best in very difficult circumstances. As a result they have actually become very skilled dog owners and have done a fabulous job with their French Bulldog puppy. He is great with children, people and other dogs and is very quick to learn. He is a credit to them and their hard learned dog skills.

"Excellent. We got very good advice, felt supported, were given clear and informative instructions."
M.B., Bexleyheath, Kent 24th January 2018
Trainer's Comments:
This owner has a beautiful Chocolate Labrador that is particularly large for his breed. He was pulling his owner heavily on walks which made it almost impossible for her to walk him. He was also jumping at the grandchildren and trying to be "one of the gang" without realising his own size and strength. He needed to learn good manners and proper walking discipline. The owner and her son are well on their way to achieving this and getting a well behaved dog.

"We looked for Jo to help us with our St Bernard puppy. Bruno has been a different dog since Jo advised us on feeding and changing his food. She also gave us loads of tips on house and outdoor training which has worked really well. Whenever I text Jo she always replies with answers. We would highly recommend Jo"
O.H., Southminster, Essex 24th January 2018
Trainer's Comments:
When I first saw Bruno he was 7kgs and when I saw the family again less then 2 months later he had grown to 25kg. Keeping up with feeding is really important for fast growing breeds and his owner has stayed in touch as she was getting conflicting advice from people who did not understand how to deal with giant breeds. Bruno is coming on in leaps and bounds. His training is going really well. His owners always keep in mind that he may be big but he still is a puppy so give him the right guidance when he shows wariness and encourage him at all times.

"I found the training session really helpful in giving me the exercises to address Maurice's behaviour problems. They were not what I expected but were really effective and left me feeling reassured that I would be able to work towards an improvement. Jo visited me at my place of work later in the week (18th Jan) which I found extremely helpful so I could get a sense of how to use the exercises in context. I found the first home visit quite long but was good to feel I'd had the time to ask all my questions and practice the exercises with Jo. As my flat isn't very big however, I found the onsite visit to my work (Cafe in Deptford) better suited for the 'Watch me' cue. I was really impressed with how well Maurice reacted to the cues so quickly."
S.M., London 23rd January 2018
Trainer's Comments:
Maurice is a 3 year old French Bulldog and has become increasingly anxious over time walking on the lead with certain people who approach him. When worried he will lurch towards the person barking. He was generally very friendly in the cafe, but would also very occasionally bark at certain people. This was very worrying for his owner as she was not sure why he was behaving in this manner, especially as he had been very well socialised as a puppy. He is also very popular at the cafe with many people coming in specifically to see him. We do not always have the answer as to why a dog becomes anxious, but the key to reducing a dogs fears and anxiety is for the owner to take charge and gets the dogs focus. This is not quick as you are reprogramming a dog to look to the owner for guidance. In Maurice's case, he was very relieved for his owner to take the lead and give him clear instructions.

"Graham has made life so much for enjoyable for Toby the Brittany spaniel and for us his owners. Toby's behaviour improved from the first home visit. Graham gave us clear, practical advice to socialise Toby and work through his lack of confidence and frustration with other dogs. Graham provided reassurance and gave us the confidence to continue to work with Toby, even though he is a mature dog. Both Graham and Jo run an invaluable pack walk for their clients whose dogs have similar concerns. It allows the dogs to socialise in a safe environment with other understanding owners. The sessions allow owners to also share tips and advice. I would highly recommend Graham and Jo to all dog owners who want to understand their pets more and just enjoy the time with them more."
T.C., London 14th January 2018
Trainer's Comments:
These owners took on a very fearful 7 year old rescue Brittany Spaniel. Toby could not cope around other dogs and would try to drive them away by barking and would nip them if they came too close. This made walks very stressful. There is no quick fix for this and his owners have been diligently working with him building his confidence by practicing training techniques every day. The change has been remarkable. Toby has gone for a dog that could not be trusted to behave around other dogs to a dog that can run off lead and enjoy life. His owners have now taken on another rescue dog and both dogs live very happily alongside each other. Toby is not perfect and he needs keeping an eye on, but his owners can now enjoy their dog.

"Fantastic - we needed support introducing Jasper to my cat Bardo. Graham was excellent and after giving some very useful insights into dog psychology he provided us some very helpful training techniques to help the introductory process. Overall, we were very impressed and would highly recommend - Jasper is a changed dog!"
N.H., London 5th December 2017
Trainer's Comments:
Jasper is 4 year old Bichon Frieze who was rescued as a puppy from a Dumpster in New York City. This delightful little dog has been overwhelmed by his move to the UK and having a new home. He has never shared a home with another animal and the owners were finding it hard to introduce him to Bardo the cat. Once I had explained how to communicate with Jasper the introduction went quite smoothly and Japer and Bardo are now coming to terms with each other.

"A breath of fresh air after a stressful couple of weeks ! Jo arrived to having Buddy come out of another room to him barking and quite threatening. He calmed down quite quickly. Buddy is a rescue dog , Maltese, we have for 7 weeks. After 3 weeks he had bitten a grandchild and 3 weeks later a second grandchild. 2 nights before the visit he had bitten my partner and the night before the visit had bitten me. Jo identified his problems, he was ‘ resource guarding ‘ when he bit my partner ( he had approached his bed and food ) and when I was trying to clean his teardrop stains Jo identified that he didn’t like handling and was scared. Buddy had been groomed 2 weeks previously. This had obviously stressed him. He would get very stressed when we were leaving him, so we thought, but Jo told us this was excitement as he thought he was going out with us. We have been given detailed exercises to carry out with Buddy. Lots of information and tips.Jo was very relaxed during visit, made us feel at ease, took time to listen and answer all of our questions. Never did we feel her time was up ! she was supportive encouraging and very professional. Didn’t know when we booked if this was the right path for us, but would highly recommend this to anyone who has any concerns about their dogs behaviour. Thank you Jo !"
M.G., London 29th November 2017
Trainer's Comments:
Buddy was a "pound dog" who was picked up off the street and rehomed by a rescue once his 7 days were up. His fur was horribly matted and he was in a very poor condition when he came to his new owners. Rehomed dogs have often been traumatised and it takes time for new owners to build the trust of their dog and for the dog to be confident in meeting visitors. Handling can be very scary and Buddy had been very distressed by the essential grooming he previously needed. He clearly loves to spend time with his new owners so it will take time to break it down so he can learn that handling will not hurt him. He is worried by the male owner approaching what he regarded as precious (his bed and toys). This is not personal. Dogs often guard important items like bones and the solution is to make approaches to him safe and non threatening. Rehomed dogs do often have separation anxiety as they fear abandonment, but Buddy does settle when he is left. However, he gets very excited when people leave. He jumps and nips rather like a young puppy does and can also do this to get his owners attention. The owner did not see the biting of the grandchildren but he was trying to get attention after playing at the time. Safety precautions have been put in place (play pen and dog gates) so that Buddy can be supervised closely alongside training to get his focus. These owners have taken on a dog who has a lot of needs, but are willing to do the large amount of work that is required. He responded extremely well on the day and I am confident that over time they will have a much happier and more settled dog. They acknowledge that they will always have to take precautions so that he is not triggered to bite and are happy to do so as responsible dog owners.

"Graham spent 4 hours with us -it was a very thorough, focused and useful session. I liked how Graham tailored it to what we needed most and took a holistic approach to all the factors affecting Archie's anxiety. He was very careful, thoughtful and affectionate with Archie which is the most important thing for us."
C.C., Hackney, London 27th November 2017
Trainer's Comments:
Archie is a 10 month old Whippet. He became very nervous after castration which can happen when a dogs testosterone levels are reduced. He found it particularly challenging to meet strange dogs especially when on the lead. His owners are now rebuilding his confidence and teaching him how to behave appropriately. This is not a quick fix for fearful dog, but he is making good progress.

"We could not be happier with the outcome of our first training session!! Jo is incredibly hands on, non judgmental, straight talking and really takes the time to listen to your concerns. Jo also appreciates that every dog and family are different and that training sometimes needs a flexible approach to work for everyone. We will be working hard now to put everything on to practice (Jo makes everything look so easy!) And it is... once you have mastered things :) I can’t recommend Jo highly enough. She has given us the tools and confidence to ensure that we guide Teddy to being a happy, fun loving (but obedient) dog. Thanks Jo for everything. We look forward to seeing you again in a months time!"
M.B., Charlton, London 27th November 2017
Trainer's Comments:
These owners have a lovely Labradoodle who is a typical high energy adolescent dog. They have done some good basic training, but this was coming a little unstuck as he grew into a teenager who was pushing the boundaries. This is always difficult because dog training is not "one size fits all". It has to take into account the dog, its nature, how quick he or she learns and what environment the dog is living in. Teddy is very bright and responded really well to guidance and focus work. He loves to please and once he knew what was wanted he was really eager to engage in training.

"Where do we start.. Graham came to see us as we had introduced a 2 year old miniature schnauzer to our family 6 months ago and could NOT integrate her with our cats. We have never owned dogs before and were not aware of quite how badly we were struggling. Graham started our session with a very informative reason for why dogs behave the way they do and just why Lola was suffering as she was. He observed her quietly whilst listening to us and getting to know how our household works. We then had very comprehensive command training, taking us right back to basics and getting the heirarchy of the house back in the right order! By the end of the session, he actually had us bring one of the cats into the room with her and she did not make a sound, UNBELIEVABLE! We now have a very comprehensive training programme to follow for the next few weeks before our next session but more importantly the security of being able to contact Graham whenever we need. What started out with us gulping at the cost, we have very quickly learned that this is unbelievable value for money and extremely well spent. First class service which has led us to think we may well actually be able to live in harmony with all of our beloved pets!"
K.K., Banstead, Surrey 10th November 2017

"Graham was very thorough. The first session lasted 3hr 15min. We had identified two additional problems, namely, getting stressed in the car and refusing to get in and an inability to climb stairs!. Graham helped us with these issues. Alfie now happily travels, the stairs are still a problem. Alfie is responding quickly to the exercises he showed us and we are doing daily practise."
C.P., Orpington, Kent 21st October 2017

"Felt that Jo had lots of practical experience to draw on, was good with me and with Sinbad. Worthwhile session"
L.B., London 16th October 2017
Trainer's Comments:
This owner has taken on a 9 year old Border Terrier that she knew had issues with being left on his own. He has had several homes in his lifetime and has become very fearful of being abandoned as a result. Separation Anxiety is very distressing for both owner and dog and unfortunately there is not a "quick fix". Sinbad is also scared of men coming to the home which is common with fearful and anxious dogs. Sinbad's is very fortunate to have found a new owner who is committed to training him so that he learns to be comfortable on his own and that men are not a threat to him.

"Graham was incredible. Mila is a rescue from Thailand and is just learning to trust people and be comfortable around them. He showed us so many techniques and was so encouraging. He explained everything and answered all of our questions so thoughtfully. We are so excited to continue working with him and so grateful for what he has taught us, although we all still have a long way to go."
K.S., London 24th September 2017

"Very thorough and helpful. I will definitley be calling again for a top up"
S.R., London 12th September 2017

"We have needed to see Jo on several occasions in relation to our Yorkie Buster (a rescue dog) and Pixie our Westipoo. Jo has been brilliant. She taught us techniques to help our Yorkie and also let us know what he was feeling. We are first time dog owners and Jo has taught us where we have been going wrong and what would help our dogs. On this occasion the solution was a t-shirt! Who knew a t-shirt could achieve so much. As a result of Jo's teachings we have a more content Yorkie and a more happy household."
S.S., Belvedere, Kent 12th September 2017
Trainer's Comments:
These owners had a lot of issues to deal with. Buster was found tied up at a Bus Station. He is very fearful and had bitten several extended family members. Both himself and Pixie were territorial and barked at all passers by and in the garden. Buster was also very noise sensitive at night, often getting his owner up with his barking. Both dogs have responded really well to training and Busters anxiety has been helped with an anti-anxiety wrap/t shirt. This can give a dog a sense of security and help them cope with stressful situations when used alongside a confidence building training program. Buster has been very fortunate to find a family prepared to help him overcome his fears and enjoy his life with Pixie.

"We called in Jo because we were very concerned about Buddy's prey drive with our (five!) cats. We had collected Buddy a week before and felt it was best to get help early- even though our friends and family thought we were jumping the gun- and we were right! Jo was fantastic: she immediately identified that Buddy had a strong prey drive. Her methods worked instantly. Without her support and guidance we would not have developed the confidence to train Buddy and manage his behaviour. We have already seen a vast improvement. Jo was very warm, friendly, and clearly knew what she was doing; she demonstrated, in a non- judgemental, professional manner how to turn our little terror into a bundle of joy we have now developed a positive relationship with. We are more than happy to contact her in the future and we know that she will be able to help us should any issues arise. We highly recommend her services and are so glad we asked for help before things got worse, not to mention the other advice we had regarding nutrition and further training. Would highly recommend. Amazing!!!"
C.V., Hornchurch, Essex 29th August 2017
Trainer's Comments:
These owners rescued Buddy from Romania so he came to them several weeks older than many pups do. Most puppies want to play with cats when very young. Some can be very scared of cats and unfortunately some will treat cats as prey and will chase with intent. If this is not nipped in the bud quickly it is dangerous for both the cat and the puppy. These owners took the right steps and followed good advice given on integrating their cats and new puppy but Buddy was always on edge around the cats, barking and lunging constantly and trying to chase at any opportunity. They recognised the dangers and undertook the intervention and training needed to make Buddy safe around the cats. Their very quick action means that the prognosis is excellent for Buddy (and the cats!)

"Alfie had a lot of issues, nipping, chewing, urinating and pooping indoors and seemingly aggressive behaviour especially towards other animals and visitors. Jo showed us how to "get control" of the front door and making Alfie pay attention to us. Once we had obedience in the house a lot of his issues resolved themselves. (This process took approx 1 hour!). We are currently working on his "outside" issues and are having good results. Jo was fantastic and offered lots of useful and practical advice. We felt well supported and are looking forward to our third visit to work on socialising Alfie with other dogs. Thanks Jo!!"
L.P., Chelmsford, Essex 5th August 2017
Trainer's Comments:
Alfie is a Border Collie/Fox Terrier Cross stray dog that came from Ireland via the Dogs Trust. He was believed to be approximately 2 years old, but a lot of his behaviour in the home has proved to be that of a much younger adolescent. (It is very difficult to guess a dogs age when they are not microchipped.) In addition to his adolescent issues, he was fearful of visitors, running and barking at them would do the same with the family late at night. He did not have the confidence to "guard" the house and needed to know that the family would do the job. Once boundaries were in place Alfie has relaxed and is becoming an obedient, loving and friendly family dog. It always take time with rescue dogs but given that time they make wonderful companions.

"Big improvement all round. Most so with his biting. Lots better when when walking near traffic as is the barking when he gets over excited. He has now been on a fresh diet which suits Rafferty much better."
D.W., Westerham, Kent 1st August 2017
Trainer's Comments:
Rafferty is a very active Welsh Terrier puppy. His owner has previously always owned large dogs and was struggling with his behaviour rather than his training which she is experienced in doing. Lunging at traffic was particularly difficult because she lives in the country on a very fast road and has to walk along it to get to her local common. Puppies are always a work in progress but he was significantly better behaved on my second visit and his owner was enjoying training her puppy, rather than getting frustrated at his bad behaviour.



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